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How h5 svip2b Protects Your Personal Data

At h5 svip2b, your personal data belongs to you — we collect only what is necessary to run your account, process deposits through DANA, OVO, GoPay and QRIS…

Data collected only as neededDANA, OVO, GoPay & QRIS transactions encryptedYou may request data deletion anytimeNo third-party sale of your informationIndonesian jurisdiction context applied

Explore the Lobby Read FAQ

Explore What Data We Collect and Why

h5 svip2b Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you open an account on h5 svip2b, we record your registration details — name, email address, and the payment method you choose (DANA, OVO, GoPay or QRIS) — solely to authenticate your identity and route withdrawals correctly. We also log device identifiers and session timestamps

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to detect unauthorised access. IP-level location data is captured to determine whether service access depends on local law in your region. We do not store full payment credentials; those transactions are handled by our payment processor and cleared back to your DANA or OVO wallet directly.
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Data retention periods depend on local law and our audit obligations, and no personal record is kept longer than those requirements demand.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

PRIVACY CONTACT PATHS

Reach Our Privacy Team Directly

If you want to review the personal data we hold, submit a correction request, or ask about how a specific DANA or GoPay transaction was recorded, our privacy support team is available…

Live Chat Open the chat widget at the bottom right of any page on h5 svip2b. Privacy queries are flagged automatically and routed to a trained data-handling agent within minutes, available around the clock.

Email Support Send your data request to our dedicated privacy address listed in the footer. Include your registered email and the nature of your request. We aim to confirm receipt within two business hours.

Account Dashboard Log in, navigate to Settings, then select Privacy & Data. From there you can download a copy of your stored profile, update consent preferences, or flag a data accuracy concern directly.

DATA HANDLING STANDARDS

Browse How We Secure and Retain Your Information

Data security at h5 svip2b runs across several layers — encryption at rest, tokenised payment references, and session-bound access tokens that expire automatically.

Cookie Usage

We use session cookies to keep you logged in and analytics cookies to identify slow-loading pages. You can manage cookie preferences in your browser at any time; disabling analytics cookies does not affect account functionality or QRIS payment routing.

Account Security

Every account on h5 svip2b is protected by hashed password storage and optional two-step verification. Login attempts from unrecognised devices trigger an email confirmation before access is granted, reducing the risk of unauthorised entry.

Payment Data Handling

When you deposit via DANA, OVO, GoPay or QRIS, only a masked transaction reference is stored on our servers. Full account numbers and wallet credentials remain with the payment processor and are never written to our database.

Data Retention Policy

Account records are held for as long as your account is active plus the period required by applicable audit rules. Once an account is closed and the retention window has passed, personally identifiable fields are deleted from production systems.

Third-Party Sharing

We do not sell your personal data. Information is shared only with payment processors (DANA, OVO, GoPay, QRIS) and fraud-detection partners who are contractually bound to use it solely for the service you requested.

Your Right to Deletion

You may request full deletion of your personal data at any time through the Account Dashboard or by emailing our privacy team. We will confirm the deletion within five business days, where local law permits such erasure without retention obligations.

Switch Through Your Most Common Privacy Questions

The questions below reflect what account holders in Indonesia ask most often about how h5 svip2b collects, stores and handles their data. If your question is not answered here, use the live chat or email channel listed in the contact section above for a direct response from our privacy team.

We collect your name, email address, and the payment method you select — DANA, OVO, GoPay or QRIS. Device identifiers and session timestamps are also logged to protect your account against unauthorised access attempts.

No. Full wallet credentials stay with the payment processor. We store only a masked transaction reference on our servers so we can reconcile your deposit or withdrawal without holding sensitive payment details ourselves.

We retain your records for the duration your account is active plus the period required by applicable audit obligations. After that window closes, personally identifiable fields are permanently deleted from our production database, where local law permits.

Yes. Log in and go to Settings, then Privacy & Data to download your profile export. Alternatively, email our privacy team with your registered address and we will send a structured data file within five business days.

We share data only with payment processors such as DANA and GoPay, and with fraud-detection partners. Every third party is contractually restricted from using your information for anything other than the specific service they provide to us.

We use session cookies for login continuity and analytics cookies for page performance. You can disable analytics cookies in your browser settings at any time; this will not affect your QRIS payment flow or account access.

Submit a deletion request through the Privacy & Data section of your Account Dashboard, or email our privacy team directly. We confirm deletion within five business days where local law permits the erasure without overriding retention requirements.

How h5 svip2b Protects Your Personal Data

Reach Our Privacy Team Directly

Browse How We Secure and Retain Your Information

Cookie Usage

Account Security

Payment Data Handling

Data Retention Policy

Third-Party Sharing

Your Right to Deletion

Switch Through Your Most Common Privacy Questions

01 What personal data does h5 svip2b collect when I register?

02 Does h5 svip2b store my DANA or OVO wallet credentials?

03 How long does h5 svip2b keep my account data after I close my account?

04 Can I request a copy of all the data h5 svip2b holds about me?

05 Does h5 svip2b share my information with third parties?

06 How does h5 svip2b handle cookies and can I disable them?

07 How do I request deletion of my personal data from h5 svip2b?

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